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When people are searching for long-term care, they are often passed from pillar to post. Callback requests are not followed up, and clients constantly deal with different contact persons. To get answers to their questions, find out who they should approach with their care needs, or gather information for their loved ones, they have to call various parties. It can be incredibly frustrating.
When they finally reach you, the last thing you want is for that frustration to escalate further. If your client contact center serves as a point of calm where people feel genuinely heard, then you’re doing something right. You’re building a strong foundation for customer satisfaction and a solid reputation.
Qare365 helps you build that foundation. By integrating your telephone system with Qare365, you create an optimally functioning and customer-friendly client contact center. How does it work? When a client calls your organization, a pop-up immediately appears on the screen of the staff member, displaying all relevant information about the caller. This includes the caller’s name, age, care needs, and information about the previous contact. It’s like a mini-dossier. This way, you make every client feel special, not just another one in a thousand or ten thousand others.
The integration of the phone system and Qare365 also makes it easier to offer clients a consistent point of contact. Incoming calls immediately show which staff member the caller last spoke with. You can even ensure that the caller is automatically redirected to this same staff member, without any intermediary. The client then directly connects with a familiar person, doesn’t need to re-explain their situation, and is quickly directed to their primary contact. The result: a strong reputation, satisfied clients and employees, and more efficient processes.
What Are You Waiting For?
Efficiency, productivity, and a good reputation are within reach. We’re here to support you!
Jochem Dijs | +31 33 7122160 | jochemd@qssolutions.nl
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