Resolve has offered IT services in the Yorkshire region of the UK for over 15 years and is renowned for its expertise and award-winning customer service. They chose to partner with QS solution when their bespoke security services were just getting off the ground.
Although each of the services offered by QS solutions ties in with Resolve’s offering, the Cyber Security Assessment Tool (CSAT) has been the number one deal clincher. It was the launching platform for Resolve’s security service and has served as a conversation starter with their customers ever since. The combination of the scan and the report allows Resolve to pinpoint the customer’s vulnerabilities and to illustrate key action points with tailored timelines and actionable next steps.
Based in Sheffield, Resolve started as a one-man business in 2004 and has shown remarkable growth over the years. Offering ‘technically excellent and super friendly’ IT services across Yorkshire, they are known for their outstanding customer service and have won several awards for this. They’ve even developed their own live customer satisfaction survey!
Resolve offers a wide range of IT services, such as technical support, connectivity and communication services, the installation of new IT infrastructure, and cyber security support. As a Microsoft Gold partner, they also provide Microsoft workshops on topics such as Office 365, Azure, and disaster recovery planning.
The Resolve experts do not take a ‘one size fits all’ approach to IT support, and that’s why hundreds of organizations, from small start-ups to multimillion pound businesses and charities have chosen to work with them.
So what was the challenge that Resolve faced? Jude Coulthard, Commercial Director at Resolve: “Our security and monitoring service, Resolve Cloud Security, was initially set out to rely on labour-intensive client onboarding sessions to produce meaningful reports. Needless to say, this wasn’t a sustainable business model in the long run.
QS solutions’ Cyber Security Assessment Tool (CSAT) provided the much-needed solution to this challenge, as it automates a large portion of the monitoring and reporting process. As a result, we are now able to effortlessly help hundreds of clients on their way to a more secure IT infrastructure.”
QS solutions was referred to Resolve by an existing partner relation. After the careful comparison with and assessment of a few similar tools, the decision for CSAT was easily made. The simplicity and effectiveness of the tool, as well as its competitive price point, provided the deciding factors.
The partnership between the two companies was quickly established. QS solutions proved very responsive and easy to work with. Within a matter of only a few days, Resolve was up and running, ready to deploy CSAT to revolutionize their security services.
Jude Coulthard: “We now have CSAT built into our services as part of the onboarding process. The information it provides is invaluable in kicking off the conversations with our customers, as it clearly demonstrates the security vulnerabilities and areas that require attention. The service complements our security practice perfectly.”
Are you facing similar challenges in your IT security assessments? Could your organization benefit from a tool like the CSAT? If you’re interested in exploring how QS solutions can help your organization with its cybersecurity needs, we invite you to reach out to us.
Our experts would be happy to help you get started. Remember, a robust cybersecurity strategy not only protects your organization but also contributes to the productivity of your employees. Let’s work together to make your customers safer and more efficient.
Become a partner
)){kind=small}
)){kind=small}