)){kind=small}
)){kind=small}
Context
Good content only becomes successful within the right context.
Customer Engagement
Optimize the customer journey and customer experience
Contact us
Personalized
When you get to know your customer better, you can serve him better.
Overview
With the right message at the right time for the right person.
Stay relevant to your customer
Reaching out to prospects and engaging, captivating and retaining customers is incredibly difficult in these busy times. Additionally, word of mouth spreads quickly through social channels, and bad reviews quickly become disastrous. That is why it is a top priority to make and keep customers satisfied. As an organization, you need to have your products and services in order, but you also need to have your marketing and communications cleverly designed to match what customers want from you.
The wishes of (potential) customers are leading for your marketing and communication strategy. You must therefore understand what the customer journey looks like, where the areas for improvement lie and what exactly constitutes an improvement.
What does the customer need and want to see and know at what stage of the customer journey? And how do you best tell that to this particular customer? After all, customization is becoming increasingly important. You can no longer approach customers with generic communications; the message must always be relevant to them.
An additional challenge is that customers orient themselves online across multiple channels. That means you need to provide an optimal customer experience across all digital platforms and means of interaction, regardless of (sales) channel or expression. You need to find recognizable, authentic messages and respond well to customer expectations and motivations.
How does it work?
At QS solutions, we understand how important (re)connecting with your customers is. But also how difficult it is to get a grip on the customer journey and customer experience. That is why we help you find the best marketing and communication application for your organization and set it up accordingly. By collecting all relevant customer data and bundling it in a valuable way, you get important handles on your marketing and communication strategy and mix. For example, you can put content in context and set up a well-defined, customized customer journey. This way you can really surprise and delight your customers.
Products belonging to Customer Relationship
Qare365
Microsoft Dynamics 365 Marketing
Microsoft Dynamics 365 Sales
Stay informed
Good service does not require many people
Relationship management
Way back when there were still floppy disks, you could file your tax return via a program on your computer. You could request a diskette with the program on it, put it in your computer, do your tax return and send the diskette back to the tax office.
Microsoft’s New Commerce Experience
Relationship management
You expect your caregivers to keep accurate records in the ECD. That way, appointments, supervision and treatment are transparent and work can be transferred easily. No good care without ECD.
People, Product and Process
Relationship management
You expect your caregivers to keep accurate records in the ECD. That way, appointments, supervision and treatment are transparent and work can be transferred easily. No good care without ECD.