In this series, we introduce our team to you one by one. What is their function within QS solutions? Who are they as a person? Why are they a match for the organization? And what do they actually do in their spare time? This will give you as a customer, business partner or new colleague a picture of the people behind our logo!a een beeld van de mensen achter ons logo!
Ruben is the benjamin of QS solutions. He started over six months ago as a service desk employee, but has a clear goal in mind: to become a consultant! This means that he spends every free minute during working hours getting the necessary Microsoft certificates. And he is doing well: he has passed the first two with flying colors!
“Every opportunity to obtain certifications during working hours”
Ruben usually works from home. This way he can easily combine work and learning. At the moment he still lives with his parents in Lelystad, but in the new year he will be looking hard for a house to buy for him and his girlfriend. “Renting is a waste of money,” he thinks.
In his current position, Ruben has a lot of customer contact, especially on CRM-related questions. QS solutions provides CRM solutions to both healthcare and business customers. Because most of them are customized, the questions that come in to the service desk are very diverse!
Ruben is someone who likes to solve problems for the customer, and does everything he can to achieve this. As soon as he receives a report, he immediately gets to work on it. Sometimes he can solve it himself and in other cases he escalates it to a colleague with more experience.
“Increasingly involved in projects”
In addition to his work for the service desk, Ruben is increasingly involved in projects. He writes manuals and makes system modifications. He enjoys this, because it fits perfectly with his training as a consultant!
What Ruben likes about working at the service desk is that he can actually help customers solve a problem. The appreciation that comes with that is nice. At the same time, he is looking forward to his future role as a consultant, because what he enjoys most is ‘translating’ a customer’s request into a product, and tinkering with a system to deliver customized solutions. Then he is really in his element.
The communication skills that are so important in customer contact Ruben learned not only during his studies, but also during (side) jobs in retail, especially in the more expensive menswear segment. How do you deal with customers? How do you approach them? How do you form a dialogue? These are skills that do not come naturally, but are indispensable when dealing with customers!
A passion for computers was instilled early on. As a little boy Ruben used to sit on his father’s lap while he was gaming. He also likes to play games himself (“I learned more English that at school!”, he says), and regularly tinkers with computers. He even built one himself!
And yet Ruben strikes a nice balance between a sedentary existence and exercise. Until a few years ago he was an avid korfball player, but nowadays – if possible – he turns off his laptop at five o’clock to go to the gym with his best friend. Not only does he find this enjoyable, but it is also good for his health. In the evening, he rides his longboard or spends time with his girlfriend or friends. Enjoying gaming or Netflix together.
“Working at QS solutions is the opposite of what my expectation of “adult life” was! I always thought that with companies there would be much more hierarchy, that things would be much more strict. Just work from 9 to 5, with little flexibility or freedom. Fortunately, at QS solutions it’s totally different!
“The appreciation I get here makes me feel good”
It is really wonderful to work here. You get a lot of freedom and there is a relaxed atmosphere. I was allowed to draw up my own development plan and I am given every opportunity to obtain certificates during working hours. It is nice to be able to make progress every time. More and more I manage to answer customer questions myself without the help of a colleague.
The other day I had a meeting with my manager, and he was full of praise for how things are going and what I’m doing. That kind of appreciation makes me feel good!”
Are you looking for a Microsoft business solution for your company and could use some advice? Or would you like to work at QS solutions yourself and are you curious about the career opportunities? Let us know about it! We would love to talk to you further.
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