The pot of gold: it has to be somewhere, and you will find it. A current waiting list within one second, a 10 for customer satisfaction, a 100 percent bed occupancy rate … perfection is something we all want, but you have to be a 7 before you become a 10.
It’s natural to want to continually improve—to always seek innovations that can significantly boost the efficiency of business operations. We aim to collaborate better, communicate more effectively, and ideally, automate all work processes so no one has to worry about them anymore. This is a noble goal, but unfortunately, we often see that the journey to get there is overlooked. The mentality seems to be, “Aiming for a 10, and nothing less,” when in reality, the journey is just as important as the destination.
That’s why we say: strive for perfection, but don’t start with it. If the perfect solution for your organization isn’t available right now, why assume there’s no interim solution? Why wait months or even years, continuing to work the same old way, when you could gradually improve your operations step by step? If you insist on sticking to outdated methods until the miracle cure for your client service point is invented, you’re essentially shortchanging your employees and customers. It’s like holding out for the latest Rolls Royce while still getting around in a horse-drawn carriage when there are perfectly good Volkswagens available.
Implementing a new CRM system like Qare 365 is an organic process where everyone learns step by step. Whether you start at a 7 or aim for a 10, the process is the same. No one has ever achieved 100 percent perfection in one go. Every implementation comes with a startup phase. We can bring you to a solid 7 within two months, and from there, you can ambitiously strive for that 10, step by step. The result? You’ll probably reach perfection faster than if you had waited all those years for that pot of gold.
Jochem Dijs | +31 33 7122160 | jochemd@qssolutions.nl
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